Last Updated: September 12, 2026
At ZYNI, we want you to have a positive experience with your purchase.
Because our products are made to order, we follow a made-to-order refund and replacement policy rather than a traditional return-and-exchange policy.
Made-to-Order Products
ZYNI products are produced after an order is placed.
Because each product is made to order, we generally do not accept returns or exchanges for:
- Wrong size selected by the customer
- Wrong color selected by the customer
- Change of mind
- Buyer’s remorse
- Ordering the wrong product
- Personal preference regarding fit, color, or appearance
Please review the product description, available colors, and size guide carefully before placing your order.
Damaged, Defective, or Misprinted Products
If your order arrives damaged, defective, or misprinted, please contact us as soon as possible.
Claims for damaged, defective, or misprinted products must be submitted within 30 days of receiving the product.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- Any additional information reasonably requested to review the claim
If the issue is approved as eligible, we may provide a free replacement/reshipment or a refund. Printful generally does not require the customer to return a damaged, defective, or misprinted item.
Incorrect Product or Fulfillment Error
If you receive a product that is materially different from what you ordered because of a fulfillment or production error, please contact us within 30 days of receiving the product.
Where the issue qualifies, we will work with our fulfillment provider to arrange an appropriate resolution, which may include a replacement or refund.
Lost Packages
If your order is lost in transit, please contact us as soon as possible.
Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
After reviewing the shipment, we will work with our fulfillment provider to determine the appropriate resolution, which may include a replacement or refund.
Delivered Packages
If carrier tracking shows that your package was delivered but you cannot locate it, please first check the delivery location and contact the carrier where appropriate.
A package marked as delivered is not automatically considered lost or eligible for a free replacement or refund.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address provided by the customer, reshipping may be available, but additional shipping charges will apply.
How to Request a Refund or Replacement
Contact us at:
Email: support@shopzyni.com
Please include your order number, describe the issue, and provide clear photographs when applicable.
We will review your request and communicate the available resolution.
Refunds
If an eligible refund is approved, ZYNI will issue the refund through the original payment method used for the purchase, subject to the payment provider’s processing time.
Once the refund has been submitted, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Returns
ZYNI generally does not accept customer-initiated returns for:
- Wrong size
- Wrong color
- Change of mind
- Buyer’s remorse
- Personal preference
If ZYNI specifically requires an item to be returned, we will provide the appropriate return instructions.
Please do not send an item directly to a Printful facility without receiving return instructions from ZYNI first.
Returned Packages
If a package is returned to a Printful facility because of an invalid or incomplete address, an unclaimed package, or another applicable shipping issue, you may be able to arrange a reshipment.
Additional shipping charges may apply.
Printful states that returned products must be claimed within 30 days or they may be donated and will no longer be available for reshipment.
Policy Summary
Eligible for review:
Damaged, defective, misprinted, incorrect, or qualifying lost-in-transit orders.
Generally not eligible:
Wrong size selected by the customer, wrong color selected by the customer, change of mind, buyer’s remorse, or personal preference.
This policy is subject to applicable law and does not limit any consumer rights that cannot legally be excluded.